At CloudMargin, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website (cloudmargin.com), how we use it, the conditions under which we may disclose it to others and how we keep it secure. Note this applies to the public website and marketing efforts of CloudMargin accessed through cloudmargin.com and does not include the CloudMargin application at production.cloudmargin.com.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@cloudmargin.com or by writing to Legal Team, CloudMargin, 4-8 Whites Grounds, London, SE1 3LA, United Kingdom.

Who are we?

CloudMargin created the world’s first cloud-based collateral management workflow tool, which helps financial institutions globally meet time-critical regulatory deadlines and reduce costs associated with collateral requirements. CloudMargin, we and us refers to CloudMargin Limited, CloudMargin Inc., CloudMargin Pte. Ltd and any of our corporate affiliates. CloudMargin Limited is a Private Limited Company registered in England and Wales with registration number 08431830. The registered address is 4-8 Whites Grounds, London, SE1 3LA.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services, download our content, or if you register to receive our regular newsletters and corporate communications.

What type of information is collected from you?

The personal information we collect might include your name, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

By your interactions with our website and company we believe you may be interested in our services and also the content we will be sending to you will be helpful for your business success.

We may use your information to:

  • send you our monthly newsletter if the content is going to be relevant to you. Each email
    will include a simple unsubscribe link for you to opt out if you wish;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • use re-marketing across trusted websites, including Google Ads;
  • use your details to target relevant ads to you on social media channels, including; Twitter and LinkedIn;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you unsubscribe from our newsletter we may retain your data on a suppression list to ensure you do not receive future email communications.

Legal bases for processing (for EEA users):

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depends on the CloudMargin service you may use or choose to use and how you may use them. This means we collect and use your information only where:

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote our services, for research and development, and to protect our legal rights and interests;
  • We need it to provide you with services, including to operate any services, provide customer support and to protect the safety and security of our services;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services or receiving further communications from us.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations only for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the CloudMargin network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable services. When you enquire about or purchase one or more of these services, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. For our email marketing campaigns, we use the Oracle Marketing Cloud (Eloqua) and Salesforce (Sales Cloud).

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, you can use the unsubscribe link in each email communication or contact us at info@cloudmargin.com to be removed.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or we believe that there is a legitimate interest. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@cloudmargin.com or telephone on +44 (0) 20 3397 5670.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@cloudmargin.com, or write to us at: CloudMargin, 4-8 Whites Grounds, London, SE1 3LA, United Kingdom. Alternatively, you can telephone +44 (0) 20 3397 5670. You have the right to ask for a copy of the information CloudMargin hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its
security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the CloudMargin website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. 16 or Under We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at info@cloudmargin.com.

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.